質問
特定ユーザのみ、宛先欄に文字を入力しても候補（赤枠内）が表示されません。
原因と対処方法を教えてください。
回答
個人アドレス帳に不正なデータが含まれている可能性があります。
以下の方法で事象が改善されるかご確認ください。
- 現象が発生するユーザの個人アドレス帳をエクスポートします。
※エクスポート形式には「CyberMail CSV」を選択してください。 - エクスポートしたCSVをテキストエディタ等で開き、不正な改行が含まれていないかご確認ください。
正しいフォーマットは以下の通りです。不正な改行とは、行頭がディレクトリ情報から始まっていない場合を指します。
"/営業部","C111@0:11","姓 名","1","hoge1@hoge.cybermail.jp","せい","めい","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",""
"/技術部","C222@0:22","姓 名","1","hoge2@hoge.cybermail.jp","せい","めい","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","",""
"/管理部","C333@0:33","姓 名","1","hoge3@hoge.cybermail.jp","せい","めい","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","","" - 2.にて不正な改行が含まれていた場合はそれらを削除し、再編集したCSVを再度インポートします。
※インポート形式には「CyberMail CSV」を選択し、「全てのデータを削除」に「はい」を選択します。